SHIPPING - RETURNS - GUARANTEES
We live to make you happy, with that in mind we have a 30 day satisfaction guarantee. We will exchange each item once if you are unhappy for any reason.
Each sale is backed by real Optical stores with resident optometrists, this means you can be sure of great professional service from a real store and a real person. Feel free to contact any of our stores with any questions.
As soon as we have your order we will begin busily manufacturing your new glasses. This process can take between 24 and 72 hours.
As they come off the line they are quality checked and packed for shipping.
Depending on where you are the shipping can take between 1 and 7 days.
If your order was for contact lenses or an item with no prescription lenses, shipping will usually be actioned in a day or two.
We use a courier door to door service so we need a physical address and not a PO box.
Returns are at your cost and will be made to your home branch who will be in contact should you need it. Contact your home store here